Yes of course we accept returns. If you're not happy , we are not happy. All returns will be processed after the warehouse has inspected your items and confirms that they are in original condition.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days (21 days in the case of international orders). Items will only be accepted in their original condition and packaging with all tags attached.
Please note - full refund will not include any postage costs.
Please read the following conditions as they are very important and could affect your return.
- You need to make sure the item has not been visibly worn or marked in anyway whatsoever.
- Do not try on garments in the presence of perfume , smoke or deodorant . It can get into the fabric and will make the item smell which we would likely consider unsalable.
- Please note you will need to pay the cost of returning the goods to us. Delivery charges are only refundable if the goods are faulty.
If your item is faulty, please contact us immediately.
Please follow the below instructions:
- Contact us via email and use the subject "Returns and your name". In the email please include:
- Once we receive your email we will confirm that we have received this usually within 1 working day. We will confirm receipt of your email within 1 working day, and you will then be instructed on what action you will need to take to return the goods.
- Please include the original invoice or a note with your name, address and order number. Without this information we cannot process your return and refund.
- As stated above , once we have checked your return, your account will be credited via Paypal.
Your Order Number
The Reason for Returning the item
Very important - Items should be sent by recorded post and securely packaged. Please include a note with your original order number and order date. Zimzilla cannot be responsible for loss or damage to items being returned so please use a safe service.
Items to be returned to
Zimzilla / Sam Gould
E Feldman Ltd,
Unit 6 Barking Industrial Park,
Alfreds Way, Barking, Essex,
Zimzilla accept payment by VISA, VISA Electron, MasterCard and Maestro.
We also offer an additional payment option through the secure payment method PayPal.
Zimzilla / Sam Gould
E Feldman Ltd,
Unit 6 Barking Industrial Park,
Alfreds Way, Barking, Essex,
Registered Company No. 8511813
If you order before 11am, Monday to Friday we will ship your order on the same day.
(Not on UK National holidays such as Bank Holiday Monday, Easter, Christmas etc)
All orders placed before 11am Monday to Friday will ship the smae day. The UK Standard Shipping time is 2 to 4 business days.
UK Next Business Day Shipping - 1 Working Day (Orders placed after 11am on any Friday will be shipped on the following 'working' Monday).
If a customer inputs any incorrect address details to their order which causes the parcel to be delivered incorrectly , we will not hold any responsibility for this parcel. It is the customer that will have to try and retrieve the parcel themselves and at their cost.
International Shipping - Depending on your location it can take anything from 2 days to 3 weeks.
Zimzilla will deliver to all UK destinations and post with a private 24-48 hour signed courier service.
- Same day before 3pm
- After 3pm, orders shipped the next following day.
- Free UK delivery over £25
- Orders under £25 = £1.75
- UK Next Business Day Delivery = £4.75
- FREE next business day delivery on all orders over £75 (UK only)
Zimzilla will deliver to all international destinations and we use Royal Mail international signed for, this will ensure a safe service that is tracked and monitored through transit. Most deliveries will be shipped via Royal Mail depending on the weight and value of the parcel. Delivery time between 5 - 12 days.
IMPORTANT INFORMATION - PLEASE NOTE
Please be aware that If you live outside the European Union then sometimes you will incur some customs charges. Please note that these custom charges are out of our control and it is up to the customer to pay these charges, if any.
International Delivery Costs
The below rates have been taken from Royal mails rate service card and they apply for all orders that weigh up to 2kg. Please note that for orders over this weight , there will be an additional £10.00 charged and added to the service. This applies to every Kilogram after the standard 2kg.
Prices below in Pound Sterling:
|Bosnia Herzegovina||25||Non-mainland UK||9|
|Italy||15||United Arab Emirates||28|
Through Zimzilla , the personal information given for the on-line sales is obligatory and 100% necessary to process the delivery of your order. At Zimzilla , the majority of the information we collect is very basic and is needed to complete a purchase or provide a refund. This is information such as your name, telephone number, address, email address, credit/ debit-card information and possibly descriptions of the items requested or purchased. If you enter the wrong details , you as the customer have the right to change and modify the information given. To do this you should contact our Customer Service team.
At Zimzilla we do not store credit card details or share customer details with any 3rd parties.
It's simple. We use the information we collect about you to process orders, deal with any enquiries or to send you information about some of our products and offers from time to time. This may be to inform you of new products or to inform you about changes/updates to products. Your card details are taken through a very secure server by your credit card provider, our card system and our bank. As stated we use a third party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site. Please be aware that when necessary, we will pass your name and delivery address on to the carrier that is responsible for delivering your items/order. Please note , the information collected about you will not be used for any other purposes and will not be disclosed to any other organisations, except to other companies within our group.
Protecting the privacy of children is very important. For that reason, we never collect or maintain information at our website from those that we know are under 13.. If you are aged under 13 then you cannot register, or enter any competitions, on this Web Site.
This page states the Terms and Conditions under which you use www.zimzilla.com. Please note that any use of this website means that you agree to the following Terms and Conditions. We may, from time to time, change the terms that govern your use of our Site.
The Website Owner, including any affiliates provides the information contained on this website or any of the pages comprising the website to visitors of the website. The website is created for the consumer and all the relevant information on the website is communicated in English. The Website is also designed to comply with English law. It may be possible that you are viewing the Website in a marketplace in which we do not sell our goods and therefore we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents.
Access to and use of this website and its services available on it are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the terms and conditions. The Terms of Service may be modified or updated by Zimzilla LTD from time to time. You should regularly review this page and make yourself aware of any changes made to the Terms of Service. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. Zimzilla LTD will and shall not be liable should the website be unavailable for any duration nor will we be liable if parts or the website are restricted.
Please note , many products displayed on the site are available in select stores in the United Kingdom and selected foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores and may only be the only available place in the UK that stocks that particular brand or product.
- We do our best to ensure that our product images are as accurate as possible , however there may be slight colour variations between the product and the photos.
- We cannot guarantee that this Website will always be available or be free from error or virus.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless stated to the contrary to the fullest extent permitted by law Zimzilla LTD and its suppliers, content providers, advertisers or linked sites exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.