Help Desk | Payment

If you order before 11am, Monday to Friday we will ship your order on the same day.

(Not on UK National holidays such as Bank Holiday Monday, Easter, Christmas etc)

All orders placed before 11am Monday to Friday will ship the smae day. The UK Standard Shipping time is 2 to 4 business days.

UK Next Business Day Shipping - 1 Working Day (Orders placed after 11am on any Friday will be shipped on the following 'working' Monday).

If a customer inputs any incorrect address details to their order which causes the parcel to be delivered incorrectly , we will not hold any responsibility for this parcel. It is the customer that will have to try and retrieve the parcel themselves and at their cost.

International Shipping - Depending on your location it can take anything from 2 days to 3 weeks.

Zimzilla will deliver to all UK destinations and post with a private 24-48 hour signed courier service.

• Same day before 3pm
• After 3pm, orders shipped the next following day.

Delivery Costs:

• Free UK delivery over £25
• Orders under £25 = £1.75
• UK Next Business Day Delivery = £4.75
• FREE next business day delivery on all orders over £75 (UK only)

Zimzilla will deliver to all international destinations and we use Royal Mail international signed for, this will ensure a safe service that is tracked and monitored through transit. Most deliveries will be shipped via Royal Mail depending on the weight and value of the parcel. Delivery time between 5 - 12 days.

IMPORTANT INFORMATION - PLEASE NOTE

Please be aware that If you live outside the European Union then sometimes you will incur some customs charges. Please note that these custom charges are out of our control and it is up to the customer to pay these charges, if any.

International Delivery Costs

The below rates have been taken from Royal mails rate service card and they apply for all orders that weigh up to 2kg. Please note that for orders over this weight , there will be an additional £10.00 charged and added to the service. This applies to every Kilogram after the standard 2kg.

Prices below in Pound Sterling:

Andorra	18	Madeira	25
Argentina	35	Malaysia	40
Australia	28	Malta	18
Austria	10	Mexico	30
Bahamas	30	Manaco	10
Bahrain	25	Montenegro	30
Belarus	35	Netherlands	10
Belgium	10	New Zealand	25
Bosnia Herzegovina	25	Non-mainland UK	9
Brazil	35	Norway	20
Brunei	40	Poland	16
Bulgaria	20	Portugal	15
Canada	15	Qatar	30
China	40	Romania	25
Croatia	20	Russia	25
Columbia	35	Sardinia	30
Cyprus	20	Saudi Arabia	30
Czech Republic	18	Serbia	25
Denmark	10	Sicily	25
Estonia	20	Singapore	30
Finland	15	Slovakia	15
France	10	Slovenia	18
Germany	10	South Africa	25
Gibraltar	26	South Korea	25
Greece	15	Spain	15
Greenland	20	Sweden	15
Hong Kong	30	Switzerland	25
Hungary	20	Taiwan	40
Iceland	26	Thailand	30
Ireland	10	Turkey	15
Israel	30	Ukraine	15
Italy	15	United Arab Emirates	28
Japan	28	United States	22
Kuwait	40
Latvia	20
Liberia	30
Lithuania	25
Luxembourg	10

Yes of course we accept returns. If you're not happy , we are not happy. All returns will be processed after the warehouse has inspected your items and confirms that they are in original condition.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 14 days (21 days in the case of international orders). Items will only be accepted in their original condition and packaging with all tags attached.

Please note - full refund will not include any postage costs.

Please read the following conditions as they are very important and could affect your return.

1. You need to make sure the item has not been visibly worn or marked in anyway whatsoever.
2. Do not try on garments in the presence of perfume , smoke or deodorant . It can get into the fabric and will make the item smell which we would likely consider unsalable.

 

• Please note you will need to pay the cost of returning the goods to us. Delivery charges are only refundable if the goods are faulty.

 

If your item is faulty, please contact us immediately.

Please follow the below instructions:

1. Contact us via email and use the subject "Returns and your name". In the email please include:

Your Name
Your Address
Your Order Number
The Reason for Returning the item

1. Once we receive your email we will confirm that we have received this usually within 1 working day. We will confirm receipt of your email within 1 working day, and you will then be instructed on what action you will need to take to return the goods.
2. Please include the original invoice or a note with your name, address and order number. Without this information we cannot process your return and refund.
3. As stated above , once we have checked your return, your account will be credited via Paypal.

Very important - Items should be sent by recorded post and securely packaged. Please include a note with your original order number and order date. Zimzilla cannot be responsible for loss or damage to items being returned so please use a safe service.

Items to be returned to
Zimzilla / Sam Gould
E Feldman Ltd,
Unit 6 Barking Industrial Park,
Alfreds Way, Barking, Essex,
IG11 0TJ

Zimzilla is completely committed to ensuring the privacy of all of our customers personal and confidential information, and this privacy notice is intended to comply with current privacy laws and legislation. When you send us your personal information, we will offer you the opportunity to receive information by e-mail from us and will only send it to you if you agree to do so. Zimzilla Ltd's privacy policy is that we will not disclose, to any third parties your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.

Through Zimzilla , the personal information given for the on-line sales is obligatory and 100% necessary to process the delivery of your order. At Zimzilla , the majority of the information we collect is very basic and is needed to complete a purchase or provide a refund. This is information such as your name, telephone number, address, email address, credit/ debit-card information and possibly descriptions of the items requested or purchased. If you enter the wrong details , you as the customer have the right to change and modify the information given. To do this you should contact our Customer Service team.
At Zimzilla we do not store credit card details or share customer details with any 3rd parties.

It's simple. We use the information we collect about you to process orders, deal with any enquiries or to send you information about some of our products and offers from time to time. This may be to inform you of new products or to inform you about changes/updates to products. Your card details are taken through a very secure server by your credit card provider, our card system and our bank. As stated we use a third party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site. Please be aware that when necessary, we will pass your name and delivery address on to the carrier that is responsible for delivering your items/order. Please note , the information collected about you will not be used for any other purposes and will not be disclosed to any other organisations, except to other companies within our group.

Protecting the privacy of children is very important. For that reason, we never collect or maintain information at our website from those that we know are under 13.. If you are aged under 13 then you cannot register, or enter any competitions, on this Web Site.

This Website is operated by Zimzilla Ltd, a company registered in England and Wales with Company Number 8511813. Our registered office is Zimzilla LTD, E Feldman Ltd, Unit 6 Barking Industrial Park, Alfreds Way, Barking, Essex, IG11 0TJ.

The Website Owner, including any affiliates provides the information contained on this website or any of the pages comprising the website to visitors of the website. The website is created for the consumer and all the relevant information on the website is communicated in English. The Website is also designed to comply with English law. It may be possible that you are viewing the Website in a marketplace in which we do not sell our goods and therefore we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents.

Access to and use of this website and its services available on it are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the terms and conditions. The Terms of Service may be modified or updated by Zimzilla LTD from time to time. You should regularly review this page and make yourself aware of any changes made to the Terms of Service. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. Zimzilla LTD will and shall not be liable should the website be unavailable for any duration nor will we be liable if parts or the website are restricted.

This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent. All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

All prices on this website are given in UK Pounds Sterling £, and all payments will be made in UK Pounds Sterling £. Please note , all agreements of your offer to purchase goods are entirely subject to their availability and our acknowledgement of order acceptance either via e-mail or web is not a 100% guarantee of the delivery of the item that you ordered. Unfortunately sometimes stock can go missing or is entered wrong. If In the event the item you ordered is not available, you will instantly be contacted and offered an alternative or refund. Zimzilla LTD reserve the right, without liability, to remove , revise, or discontinue any or all products or to cancel any order.

Please note , many products displayed on the site are available in select stores in the United Kingdom and selected foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores and may only be the only available place in the UK that stocks that particular brand or product.

The following terms and conditions along with our Invoice and Privacy Policy constitute the agreement between you and us relating to the stipulation of goods you have offered to purchase. These conditions surpass all other proposals both aural and written. Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase. The agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.

Please be aware that Zimzilla LTD has taken a long time and great care when it came to compiling and building this website. However we or anyone associated with the creation of the website will not be held responsible for damages , losses, or misuse or misjudgement in anyway if they arise as a result of your reliance of the website. The information we provide is aimed to be up to date and accurate , however we cannot guarantee that it always is. It is up to the consumer and customer to be responsible for making sure that the reliance of the website content is suitable for your own purposes. The content and information provided is not intended to be advice to which you are meant to rely on. All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Please note

• We do our best to ensure that our product images are as accurate as possible , however there may be slight colour variations between the product and the photos.
• We cannot guarantee that this Website will always be available or be free from error or virus.

We do not accept liability for any loss or damage that you suffer as a result of using this Website. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless stated to the contrary to the fullest extent permitted by law Zimzilla LTD and its suppliers, content providers, advertisers or linked sites exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Zimzilla LTD has the right to amend, remove or vary the content supplied in connection with the services of the Web site without giving notice. This is not limited to the description of products and their sizing. Zimzilla LTD will always do our best to be accurate. All sizes are approximate. Material can change season to season, and Zimzilla LTD is not responsible if a brand changes the material used.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Zimzilla LTD, for a full refund. Order Cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods. If however your order has already been processed, you will need to return the order to us. Please note that you as the customer are responsible for the cost of returning the item to us after order cancellation.

Sometimes , there may be information on Zimzilla.com that contains typographical errors or inaccuracies that could relate to product descriptions, their pricing, and their availability. We alone reserve the right to correct any errors or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize in advance for any inconvenience that this may cause you.